Long story short, I totaled my car back in December. I was ran off the road into a pretty deep ditch in a crazy rain storm. The car never stopped and left me there. Fortunately I was ok and nobody was hurt.
I only wish the same could be said for my beloved car. Luckily I have full coverage insurance, so everything will be ok! Wrong.
So here we are now, almost 2 months later, and I'm feeling very defeated by my insurance company. Part of me wants to continue the fight, while the other half just wants to throw in the towel and move on.
This has been an incredibly slow process with very poor communication from the person/people handling my claim. I have State Farm FYI.
Basically, I feel my car isn't being valued fairly.
In the vehicle evaluation report I received, they determine the "base value" of my vehicle by finding another vehicle like mine that is for sale around me. They used Cars.com to find one.
Well, they found a car almost exactly like mine. Same make, model, year, color, trim package, and similar miles. Yet, is was selling for several thousand dollars cheaper than the other cars like mine that were also in the area.
After a little investigating, it was determined that car had a salvage title due to it previously being in an accident, where it was totaled.
So, I informed the woman who is handling my claim that I had found this information and I'd like them to use a more appropriate vehicle for the value comparison. My car was in very very good condition and it had never been in a wreck and had no issues with the title.
She informed me that she'd look into the situation.
Fast forward to today, a week has passed since the last conversation between the claim handler and I.
I had called and emailed her several times, just to see where we were at with this whole situation but I couldn't seem to reach her.
Well, I finally received an email. It was from a woman who is "assisting" my claim handler with my claim. The email basically stated they requested a 10 day payoff to my lien holder and they hoped I was happy with the revised figures for the evaluation.
I'm not ready to move forward with the payoff, and the revised figures aren't revised at all. The amount is still the same. Nothing has changed, and I'm feeling very confused and frustrated.
Do I try contacting the original claim handler or do I contact the woman who is now assisting her?
What happens when I tell them I still disagree with their offer?
I'd appreciate some input, please.
I only wish the same could be said for my beloved car. Luckily I have full coverage insurance, so everything will be ok! Wrong.
So here we are now, almost 2 months later, and I'm feeling very defeated by my insurance company. Part of me wants to continue the fight, while the other half just wants to throw in the towel and move on.
This has been an incredibly slow process with very poor communication from the person/people handling my claim. I have State Farm FYI.
Basically, I feel my car isn't being valued fairly.
In the vehicle evaluation report I received, they determine the "base value" of my vehicle by finding another vehicle like mine that is for sale around me. They used Cars.com to find one.
Well, they found a car almost exactly like mine. Same make, model, year, color, trim package, and similar miles. Yet, is was selling for several thousand dollars cheaper than the other cars like mine that were also in the area.
After a little investigating, it was determined that car had a salvage title due to it previously being in an accident, where it was totaled.
So, I informed the woman who is handling my claim that I had found this information and I'd like them to use a more appropriate vehicle for the value comparison. My car was in very very good condition and it had never been in a wreck and had no issues with the title.
She informed me that she'd look into the situation.
Fast forward to today, a week has passed since the last conversation between the claim handler and I.
I had called and emailed her several times, just to see where we were at with this whole situation but I couldn't seem to reach her.
Well, I finally received an email. It was from a woman who is "assisting" my claim handler with my claim. The email basically stated they requested a 10 day payoff to my lien holder and they hoped I was happy with the revised figures for the evaluation.
I'm not ready to move forward with the payoff, and the revised figures aren't revised at all. The amount is still the same. Nothing has changed, and I'm feeling very confused and frustrated.
Do I try contacting the original claim handler or do I contact the woman who is now assisting her?
What happens when I tell them I still disagree with their offer?
I'd appreciate some input, please.