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Besides my knowledge and groovy personality, I have unbeatable customer service. They know that if they have a problem, I'll fix it for them. They KNOW that they can count on me.What's your selling point or value offer to clients aside from potentially lowering their rates?
What do you do for them that's above and beyond just checking their rates every year?
Stay in touch year-round obviously.
Help with claims?
What else?
Alot of brokers say its a red flag when price is the customers #1 concern because it means your ability to retain their business is significantly less than someone who covets VALUE in conjunction with the price. Since most people feel as though they won't need insurance anyway, showing value can be a tricky thing. You can't force someone to believe in a service they think they will never utilize.I have gotten really good at asking for referrals so ultimately everyone that is talking to me is doing so because of my reputation. With that said, the number one reason is price. After that, it's coverages, service, and claims handling, which all tie together.
I've always tried to position myself as a consultant rather than a salesman, and its worked well. I'm not yet licensed to sell insurance but I've spent a fair bit of time day dreaming about how I can be a consultant for potential customers rather than showing up like every other salesman does.Great question. I tell my customers up front, I happen to sell, but I'm not a salesman, I am your consultant. Other agencies will at times offer lower priced policies, but my job as your advisor, to give you the answer you need to hear, not just the answer you want to hear.
We all have access for the most part to the same core group if carriers, so choose your consultant wisely and you will never need to shop again because we will get you the best price for what you need. Choose another agency, and you'll find you'll just get the best price... and you never need insurance until you do.
Since we're all carrying similar lines, the thought has definitely occurred to me (as DHK pointed out in his post) that prospects could just hop from broker to broker acquiring all the information needed, and not pay for any of it. I suppose its a good problem to have because it means you're giving them quality advice that one day may save their ass, and while they may not personally buy from you, many others will.