ecrowe
New Member
Which dialers have you found to be the best value? Looking for a multi line dialer at a competitive price.
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Just want to come back here and make another suggestion. After using SalesDialers for about 3 months I found it lacking in a few areas:
-Once the dialer dials a number, if we dial that campaign/number again, there is no ability to transfer a live call.
-Pre-recorded messages. It allows you to pre-record a message to leave on an answering machine, which is good, but it doesn't allow you to pre-record a second or third message to leave. You only have the option to leave the same pre-recorded message. BIG problem.
-I have it set where my telemarketer makes calls and I sign in as a 'closer'. If someone wants to talk to an agent right away they can transfer to me. What the dialer lacks is the ability for me to make outbound calls if a telemarketer is working the dialer...so I need a second phone.
Another agent suggested I look into Xencall. Holy mother is that a WAY better dialer. It's about $10 more per month than SalesDialers but there really is zero comparison. The Xencall dialer does all of the above plus much much more.
I've only been using it for about 4 days but one of the things that I am finding fantastic is the ability to automate the campaigns. So I can have it dial 66+ from 8am to noon and then from noon on I can have it dial T65. With SalesDialers it was up to the telemarketer to choose which campaigns to run and when. There was a lot of switching between campaigns, which took up time.
It's more than a 3 or 4 line dialer too. The system is automated. You set the abandonment rate threshold and tell the dialer to dial faster if the abandonment rate is less than 3%. I've been told that it can dial over 20 lines at a time if the abandonment rate is below that threshold.
I have multiple telemarketers (they never overlap shifts) and they both work from the same pool of leads. So when on dispositions the call as 'do not call' there is no worry that the other telemarketer will call the number again. With SalesDialers they had separate accounts and no ability or no easy way to 'do not call' across the accounts.
I can monitor live the calls the telemarketer is making, I can see their abandonment rate, rate of calls, which calls answered, and disposition... as they happen.
Xencall though does not have as good of videos as SalesDialers and their handbook/FAQ is not very informative either. Each time I've had a question if the dialer could do something I call the support number and they walk me through how to do what I need or want it to do.
So if you haven't picked your dialer yet check them out.
Where do you find your telemarketers? I've never tried this. Right now I'm all referral based.
Got it!Eines der zuverlässigen Dialer Anbieter ist die Enterprise Communications GmbH. Der Predictive Dialer ist nicht nur zuverlässig und schnell, sondern bietet allen Call Centern etc. eine Komplett Lösung an.
Eines der zuverlässigen Dialer Anbieter ist die Enterprise Communications GmbH. Der Predictive Dialer ist nicht nur zuverlässig und schnell, sondern bietet allen Call Centern etc. eine Komplett Lösung an.
Another agent suggested I look into Xencall. Holy mother is that a WAY better dialer. It's about $10 more per month than SalesDialers but there really is zero comparison. The Xencall dialer does all of the above plus much much more.