Why Can't I Access Hc.gov As a Broker?

[sam816]

My NPN is on Agent & Broker registration completion list for plan year 2016, at CMS enterprise portal says under "my access" my "existing roles" include FFM Agent/Broker. When I land on hc.gov from a carrier's portal, it prefills my username but when I put in the password it says incorrect, so I click on "forgot password" to reset but can't receive any email from hc.gov. Called them but they said they don't reset password for agent. What should I do?

TIA.

 

[TxOnline]

Reset your Agent Password at the CMS portal:
https://portal.cms.gov

You might have to give this password to the Carrier site, also.
Depends upon the insurance company you are using for Direct Enrollment Pathway.


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