What do you mean when you state that you have to service your clients, send them a birthday card and maybe a letter once or twice a year? I thought most carriers wanted the insured to call them if their is a problem?
There is no way in hell that I want my clients to NOT call me when there is a problem. They have strict instructions to do so! lol
Because, you see, that service seems to be a bit uncommon and it builds referrals like mad. I don't market for new biz anymore and I damn sure don't sit at a booth anywhere. Different strokes for different folks.