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I consider myself very proficient with the computer. In most cases involving insurance I don’t fully understand I am always on the phone talking with an agent. The younger generation is even dumber and have to be spoon fed everything. They scroll the computer but don’t use it to actually research or gain knowledge. Our jobs will be fine. People are getting dumber not smarter.

This is the correct answer. Despite technology making things easier for people, it has made them immensely dumber. Most people can’t even be bothered to search Google anymore.

People want everything done for them, and everything spoon fed to them, nowadays. The average person I talk to is absolutely and totally 1,000,000% clueless about anything insurance, too.

I won’t even fault them on that topic, however, as it’s a very confusing field with a bazillion rules and laws that are ever-changing.

Occasionally I’ll come across a person who is going on Medicare and has their stuff together and knows what they’re talking about, but it’s a blue moon event.

These are people that are usually already business professionals in the legal field, or business management field. Something similar to ours, already. And even they still want me (the agent) to make sure they didn’t screw it up.

With insurance, it’s very hard to get accurate information that you 1,000% know you can trust for a fact, and know still applies in the current time period, even if you search it up.

It’s like trying to be your own lawyer. I mean, sure you could technically do it, but I wouldn’t recommend it at all, and it would be pretty stupid to try.

This stuff is easy to us because we do it every single day, 365 days a year, which is why the misconception exists among some that just because the technological tools are there, people can just do it themselves.

People are too scared about getting something wrong and screwing it up, many people nowadays are also way too entitled and just want everything done for them.

Many people are (not to sound arrogant) not exactly intelligent enough to even attempt it. You do need some brains for this field. There are many factors at play. Which is why agents will always be needed.
 
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