New York City and Santa Monica, Calif. – Capgemini, a global leader in consulting, technology and outsourcing services, and inQuba, a global innovator in Customer Experience (CX) orchestration software, recently announced the signing of a formal strategic alliance agreement to jointly market, sell and deliver digital customer experience (DCX) solutions for the insurance industry.
In the agreement, announced Sept. 28, inQuba will be integrated intoCapgemini’s Insurance Connect ecosystem, providing enterprise customer experience orchestration including voice-of-the-customer, analytics and engagement functionality.
For Capgemini, the inclusion of inQuba reinforces its focus on assisting carriers in delivering an “all channel experience” for their increasingly tech-savvy policyholders. According to John Mullen, Global Head of Insurance, Capgemini, “Insurers see opportunity for competitive advantage by providing a richer and more personalized self-service experience for agents and policyholders. The inclusion of the inQuba platform in Insurance Connect will provide an added ability to our clients to understand and act upon customer perceptions across all channels.”
Paul Cole, President, inQuba Americas, notes, “As the insurance industry becomes more and more susceptible to digital disruption, opportunities will emerge for progressive carriers to move their focus from ‘insurance protection to risk prevention,’paving the way for a more interactive and value-added relationship with policyholders. The inQuba alliance with Capgemini adds to the Insurance Connect framework the ability to collect, analyze and act on detailed policyholder and broker customer feedback in context, and across the entire policyholder journey.”
Capgemini’s Insurance Connect is a comprehensive managed business service hosted by Capgemini on Amazon Web Services and pre-configured for specific market segments. It offers a frictionless clearing house of leading insurance platforms to deliver end-to-end business capabilities combining the power of the tailored, optimized Guidewire InsuranceSuite™ with other commercial solutions along with end-to-end services from Capgemini, including solution validation, implementation, deployment, maintenance, hosting and BPO.
The inQuba solution is focused on the policyholder and broker management layer of the architecture with its SaaS platform enabling carriers to run a more customer centric operation based on their ability to: LISTEN to policyholders (via event based surveys) across key moments of truth such as sales and claims administration, LEARN what drives customer perceived performance (via embedded analytics), SHARE that knowledge across the organization with world class data visualization/dashboards and case management and finally ENGAGE policyholders and close the loop with customizable communications, retention, up-sell and cross-sell templates.
About Capgemini: With more than 180,000 people in over 40 countries, Capgemini is a global leader in consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Serving two-thirds of the world’s largest financial services institutions, Capgemini’s Financial Services Unit helps banks, capital markets firms, and insurers meet today’s industry disruptions with innovative business and IT solutions which create tangible value. A team of 45,000 financial services professionals around the world collaborates across geographies, domains, and technologies to support its clients. Capgemini’s Financial Services Unit brings award-winning industry expertise, leading market insights and over 25 years of global delivery excellence to client engagements.
Learn more about us at www.capgemini.com and www.capgemini.com/financialservices.
About inQuba: inQuba is a customer experience management and customer engagement SaaS provider established across four continents. inQuba offers Enterprise Customer Experience (CX), Social, Engagement, Campaigning and Service Desk on a single, integrated SaaS platform. The inQuba client base consists of multinational corporations from the financial services, insurance, retail, travel and telecommunications sectors. They include Goodyear, Virgin Mobile, Nedbank, Wesbank, Liberty, National Interstate Insurance and Vitality Life, among others.