What is happening here?

[axeman462]

I got an email from a client this morning. She has a Plan G medigap with a wellcare PDP that started March 1. I confirmed both are still in force.

She says 2 different doctors are telling her that a change was made April 18, and that Medicare was not her primary insurance and that United HealthCare is.

She used to have UHC through her employer prior to Medicare. Also, her medigap is with UHC/AARP. The old employer insurance was cancelled at the beginning of March.

Any thoughts on what could be causing this?

 

[kak6407]

old employer coverage is still showing as Primary. She needs to call the Medicare Benefit Coordination and Recovery Center at 855-798-2627 and let them know that is cancelled.

Contacts | CMS

Note: Submit all payments, forms, documents and/or correspondence to the return mailing address indicated on recovery correspondence you have received. Otherwise, refer to the contact information provided on this page.Important Note: Be aware that the CMS recovery portals are also available to...

www.cms.gov

 

[Millwood]

old employer coverage is still showing as Primary. She needs to call the Medicare Benefit Coordination and Recovery Center at 855-798-2627 and let them know that is cancelled.

Contacts | CMS

Note: Submit all payments, forms, documents and/or correspondence to the return mailing address indicated on recovery correspondence you have received. Otherwise, refer to the contact information provided on this page.Important Note: Be aware that the CMS recovery portals are also available to...

www.cms.gov

Keep it coming.... Love this kind of info.

 

[axeman462]

old employer coverage is still showing as Primary. She needs to call the Medicare Benefit Coordination and Recovery Center at 855-798-2627 and let them know that is cancelled.

Contacts | CMS

Note: Submit all payments, forms, documents and/or correspondence to the return mailing address indicated on recovery correspondence you have received. Otherwise, refer to the contact information provided on this page.Important Note: Be aware that the CMS recovery portals are also available to...

www.cms.gov

This makes sense, its kinda what I was suspecting was happening. I wasn't aware of this agency. thank you for your help

 

[kstein]

We probably have people call that line once a week because of this issue. It's a good tool to have.