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I need to find a company who doesn't require phone onterviews.
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Monumental, Americo, and CSA come to mind.
From what you are saying shouldn't you know 100% of the time or not be in FE sales?
You will only know what you are told by the client as well as what you observe. [for instance if you see o2 generator in the corner - who uses that machine?]
We've all been duped a time or two by the client who just happened to forget to tell you about the open heart surg they had last yr. Deception is out there, fortunately it is a rather small factor. Aside from deception you should be able to say with almost 100% certainty... but then there are always those med codings in MIB which are correct and the client is not aware [copd, chf, etc], or are incorrect then the nitemare of a new diagnosis.
Or a med that they took a year and half ago that they no longer take and have legitimately forgotten about but is in the 2 or 3 year window that the company asks about.
People that actually write business know about these issues. Marketers do not.