FE call centers and corona virus

[shonceman]

I'm getting myself set up to better work over the phone from home. I've been researching how agencies who have been selling over the phone for a couple years or more have done that successfully. I remember some discussion about telesales being most successful in a call center environment. So that led me to wonder what the call centers are doing about social distancing for their agents, and what steps they might be taking for agents to work remotely. @NSRH ? @Chase Urich , don't you have a call center, too? Any call center agents reading this?

 

[WinoBlues]

Good question.

 

[damadcrapper]

I would love for Jeff Root / Digital BGA to respond as well

 

[WinoBlues]

I would love for Jeff Root / Digital BGA to respond as well

@JRoot
@DigitalBGA.com

 

[Newby]

I would love for Jeff Root / Digital BGA to respond as well

I think Jeff's agents mainly work from their home offices. And from what Ramez has said here on the forum his in-house agents work from a converted shopping mall. So I can't imagine that space is a problem for them either.

 

[goillini52]

So far there have been 3 dogs, a woodpecker and an Ass(Hole) comment in this thread.

 

[goillini52]

I think Jeff's agents mainly work from their home offices. And from what Ramez has said here on the forum his in-house agents work from a converted shopping mall. So I can't imagine that space is a problem for them either.

Has this Wuhan Virus situation caused JD to transition to Telesales?

 

[WinoBlues]

Has this Wuhan Virus situation caused JD to transition to Telesales?

Come on JD!!!! Someone send up the Bat-signal for him.

Seriously - I would bet JD could sit back and live off of his client inbound calls. I remember his talking about 'His People'. Back when the fe forum was full of 'real FE agents' dissing the FE people.

 

[JRoot]

Yes. As Scott said, most of our telesales agents are remote.

We do have brick and mortor call centers on our platform and they all moved their teams remote. All you really need is a cheap laptop, internet connection and a headset.

 

[NSRH]

8 total offices.... 200 Agents.... 150 Support Staff...

All working remotely from home now. Seamless transition over the course of 72 hours.