Health Insurers Tune In To Twitter For Customer Service

[Liz]

Looks like health insurers are starting to use social media to address existing customer complaints. Will this make a difference in customer satisfaction?

Health Insurers Tune In To Twitter For Customer Service - Kaiser Health News!

 

[bluediamond]

Heck, major carrier's cannot service their policyholder's now or in the past. Why do they think tweeting will be any different?