Replacing Policies for 0% Commission?

[bill3173]

Got a letter yesterday from Uhc letting me know that one of my clients had a new agent of record. I appreciate the fact that they let me know, as I have always found United to be very professional in the way they handle agent communication, regardless of anything others may or may not like. I thought that it was strange, because the AOR change takes effect 03/01/2016.

I was getting a 4% renewal on this(on exchange) policy, does the new agent capture that renewal? If this is true, then that would be a good reason for replacing more policies.

If he's getting 0%, then why take it? I've turned down numerous AOR changes in Senior and U65 business for this reason...why take on a new client at 0, gyp an existing agent out of his commission...what comes around goes around.

I have done AOR on Med Supp business at 0 when it was a "house account", simply because I picked up the husband or wife and they wanted to stick together, but other than that, what the heck.

 

[Norwayguy]

To get the other agent out of the house.

 

[bill3173]

To get the other agent out of the house.

At 0% on a single 40 yr woman that lives alone and doesn't own a car or house? What would be the point? I know some of us have turned down biz like that.

 

[russelltw]

Do you know if she tried to look at her policy benefits online? I lost an Aetna one because client wanted to see the benefits again the next day. He logs on to HC.gov and tells me "I had to re-enroll because the policy we did was not up there!" That kicked my NPN off it. By him doing that, it starts a new policy and terminates what you just did.

If someone goes back in, you have to click their name (in top right corner) to see the different year policies. If not, they will likely click the big green "update policy or enroll in new plan" button that's on the landing page. If they do, say goodbye to that client...
R

 

[bill3173]

Do you know if she tried to look at her policy benefits online? I lost an Aetna one because client wanted to see the benefits again the next day. He logs on to HC.gov and tells me "I had to re-enroll because the policy we did was not up there!" That kicked my NPN off it. By him doing that, it starts a new policy and terminates what you just did.

If someone goes back in, you have to click their name (in top right corner) to see the different year policies. If not, they will likely click the big green "update policy or enroll in new plan" button that's on the landing page. If they do, say goodbye to that client...
R

I called and spoke to her after I got the letter, because it was so unusual. A "03/01/16" effective date means no commission. My first thought was she called the market place and they snatched it, but as it turns out, a local agent called her and said that he was calling everyone in her hood to enroll.

Thought maybe someone here knew about a double secret special deal to get commission after the January 1st cut off, otherwise, it doesn't make a bit of sense, not on this case.

Ordinarily, Uhc wouldn't allow an AOR change once the policy renewed, but I guess this 0% deal knocked that out.

 

[AllenChicago]

Sounds like it may have been a brand new gung-ho agent who doesn't read the forum or his e-mail. What a surprise for him when he gets his January UHC commission check.

 

[TN_agent]

Let her go, if she is willing to sign an AOR over just because someone she doesn't know called her on the phone and talks her into it she (and the agent) deserve what they get.

If you can get the agent's name and number, I would also send all clients that are problematic to that agent in the future to tie up their time if they are willing to work for 0%. Also all SEPs throughout the year that will pay nothing.

Maybe they are counting on cross-selling or selling them next year when UHC leaves the market?

But, as you said, what goes around comes around. I only ask for AOR if the person has shown displeasure with their former agent or they want to have both spouses with the same agent.

 

[RayNY]

Just my $0.02,

As per my commissions specialists, AOR/BOR changes don't effect commissions generated on a policy. Still the same submission and effective date, still the same plan/account/ID#. If the account generates commission, it generates commission, even if you change where it's sent.

I've had cases of brokers not being appointed or BOR until after the cutoff and still receiving commission.

Assuming that's true, this guy is slicker than we are. He's BOR'ing on 3/1 knowing that it may slip under the radar of many brokers he poached clients from, while he gets at least 9 months of commissions for a phone call and first dibs on renewal.

 

[bill3173]

Just my $0.02,

As per my commissions specialists, AOR/BOR changes don't effect commissions generated on a policy. Still the same submission and effective date, still the same plan/account/ID#. If the account generates commission, it generates commission, even if you change where it's sent.

I've had cases of brokers not being appointed or BOR until after the cutoff and still receiving commission.

Assuming that's true, this guy is slicker than we are. He's BOR'ing on 3/1 knowing that it may slip under the radar of many brokers he poached clients from, while he gets at least 9 months of commissions for a phone call and first dibs on renewal.

Unless it is something like TN agent suggested, sadly, I think you're right. I couldn't think of any other reason that he would submit an AOR letter during open enrollment, and that's why I was asking.

However, there's always the chance that he ends up with 0, and that will make two of us.

 

[russelltw]

I emailed my contact at UHC to verify. I should know before next AEP...