Service Centers? Use En or Lose Em!

[AdvisorsIns]

Just recently switched my top three carriers to their service centers. Starting to feel the hit on the commission statements. Anyone have any best practices to utilize these. The fees are cheaper than an extra employee but making sure my clients use the service center instead of us seems to be a challenge. Thoughts?

 

[F150]

isnt the fee only 1%?

 

[AdvisorsIns]

Most are 1.5 -2 points. So if Travelers is paying me 12% on an auto I owe 2 back for the service center.

 

[Sales71]

Most are 1.5 -2 points. So if Travelers is paying me 12% on an auto I owe 2 back for the service center.

I never liked service center or do I plan on using them. Hartford commercial always push me to use the service center when I call them for service. I tell them I would think about it. From your post you seem like you can afford a CSR so hire one that way you know the client is building a relationship with your office instead the #800 number. What value do you bring them as their agent...Just my 2 cents!

 

[AdvisorsIns]

I have a CSR already. And she is very busy mostly from the clients with carriers not aligned with a service center or offer one. From an E&O stand point I like the service center + from the stand point of being mostly a sales agency not a service agency it frees us up to sell. Although it is hard to measure the value monetarily and how much it's being successfully used.

 

[Soaringagent]

Please keep me updated on tips too!