Superior Access Not Working for Me in LV. Help?

[InsuranceRus]

Hello all,

I am a captive P&C agent in Las Vegas. I will be going independent and I am looking for a P&C Agency to work with. I am looking to tap into the Hispanic Market as I am Bilingual and currently work this market. Thank you for looking and I hope someone can help, thanks!!

 

[capstone]

I tried them as well and felt the price was to high for what they were providing. i moved to Agent Secure and have been pleased with them. however they don't have near the markets as Superior. That should be a consideration. They charge $25.00 and have a option to put a quote engine on your website for of course an additional fee ($75.00). I hope that helps.

Justin

 

[InsuranceRus]

Thanks for the input. I will definitely consider that. I also wanted to explore the possibility of working with a local agency to help speed up the binding and application process.

 

[tmeredith]

InsuranceRus- My name is Thomas and I work at Superior Access. I am sorry that Superior Access is not working for you in Las Vegas. I just wanted to follow up with you regarding the issue and double check to see if I can do anything to help. Feel free to follow up with me directly.

Thanks,
Thomas
[email protected]

 

[Benefits Man]

What specifically isn't working for you?

 

[Lyn]

What specifically isn't working for you?

I have been using Superior Access for the past month and here are the issues I'm having:
- Delay between request and receipt of firm quote is anywhere between 2 and 8 days.
- They prefer contact only through the message board and so I am left checking back continually to see if I've rec'd a response.
- Crazy underwriting questions, for instance I requested a firm quote for a 76 year old man's 17' fishing boat and was asked, does he race the boat, does he hire a crew, does he rent the boat out? Actually, I was just trying to get a liability endorsement added to the homeowners but it took 3 days to get the underwriter to understand.
- Documents have to either be faxed (long distance costs) or scanned and uploaded on dashboard. Problem is the underwriters want all 15 pages of the app (even the legal notifications) and the dashboard refuses to accept the file because it is too large.

To be fair, there is a learning curve when you begin using a new service, so I'm sure that I am part of the problem. But that's my experience.

 

[tmeredith]

Lyn- Thanks for the feedback. It's difficult for us to address these kinds of issues unless we receive candid feedback from agents like yourself. I will raise these issues at our next agent council meeting. As always, feel free to follow up with me directly if you have any other concerns.

Thomas
[email protected]