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Five things I have thought of from my consumer experience which are not included in Newby's list above and lack of knowledge about could have had significant repercussions for me in my product purchases.
FIA product with an income rider. @Newby stressed to me in another thread the importance of the agent and consumer knowing when you have to choose whether the lifetime payouts are based on a single life or a joint life. Some carriers require the choice to be made at time of purchase. Others allow waiting until one starts lifetime payouts.
Single or Joint life ownership. I believe it was @Allen Trent that talked in another thread about tax problems annuity holders can face if joint ownership is selected.
And the agent needs to understand how illustrations work and how to get one that matches the prospect's situation for lifetime payouts. I recently spent a very frustrating time of over three weeks duration trying to get an illustration for an FIA income rider product which matched the payout quotes on the carrier's site for the product. I had to solve the problem for them myself. I finally figured out that when, for example, I asked for an illustration starting lifetime payouts after ten years, they had to run the illustration based on the combination of the annuity holder's age increasing ten years AND the contract being in force for 10 years. The agent and the person preparing the illustration did not understand this and repeatedly gave me illustrations showing only the increase of 10 years in the contract holder's life. VERY, VERY, VERY frustrating and I should not have had to figure it out and explain it to them.
Know the difference between guaranteed and possible figures in an illustration. I have had an agent become quite angry with me because I would not accept his recommendation I should use increasing income, rather than level income, for lifetime payouts because of numbers in the illustration. Unfortunately the numbers the agent was expecting me to base my decision on were hypothetical market performance numbers, not the base contract guarantee numbers.
Understand about, and how to explain to the consumer, the differences between level and increasing lifetime payout options some annuity contracts will offer.
FIA product with an income rider. @Newby stressed to me in another thread the importance of the agent and consumer knowing when you have to choose whether the lifetime payouts are based on a single life or a joint life. Some carriers require the choice to be made at time of purchase. Others allow waiting until one starts lifetime payouts.
Single or Joint life ownership. I believe it was @Allen Trent that talked in another thread about tax problems annuity holders can face if joint ownership is selected.
And the agent needs to understand how illustrations work and how to get one that matches the prospect's situation for lifetime payouts. I recently spent a very frustrating time of over three weeks duration trying to get an illustration for an FIA income rider product which matched the payout quotes on the carrier's site for the product. I had to solve the problem for them myself. I finally figured out that when, for example, I asked for an illustration starting lifetime payouts after ten years, they had to run the illustration based on the combination of the annuity holder's age increasing ten years AND the contract being in force for 10 years. The agent and the person preparing the illustration did not understand this and repeatedly gave me illustrations showing only the increase of 10 years in the contract holder's life. VERY, VERY, VERY frustrating and I should not have had to figure it out and explain it to them.
Know the difference between guaranteed and possible figures in an illustration. I have had an agent become quite angry with me because I would not accept his recommendation I should use increasing income, rather than level income, for lifetime payouts because of numbers in the illustration. Unfortunately the numbers the agent was expecting me to base my decision on were hypothetical market performance numbers, not the base contract guarantee numbers.
Understand about, and how to explain to the consumer, the differences between level and increasing lifetime payout options some annuity contracts will offer.