Re: 2010 Outlook for MA's, PDP's and Med-Supps...According to Age
Complaint Rates: In part, the demonstration project will test how well the use of a Medicare-contracted enrollment assistance entity may reduce the challenges that some beneficiaries encounter in evaluating and enrolling in Medicare Advantage plans.
CMS considers it a complaint if someone calls in and says I can't find the phone number for my insurance company. They now call this a complaint and use it as justification to take over the enrollment process. There is way,way too much government control.
Complaint Rates: In part, the demonstration project will test how well the use of a Medicare-contracted enrollment assistance entity may reduce the challenges that some beneficiaries encounter in evaluating and enrolling in Medicare Advantage plans.
CMS considers it a complaint if someone calls in and says I can't find the phone number for my insurance company. They now call this a complaint and use it as justification to take over the enrollment process. There is way,way too much government control.
