Agency Management System for the New Agent?

Discussion in 'General Insurance Agent Discussions' started by Newguy37, Sep 26, 2011.

  1. Newguy37
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    Newguy37 New Member

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    Hi everyone,

    I am just starting my P&C agency and I am looking for a cost effective and user friendly agency management system that is cloud based and can grow as my book of business grows. Can anyone offer advice along these lines?
     
  2. infoe
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    infoe Guru

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    Search button man...it's your friend. There's hundreds of threads on agency management systems.

    Anyhow, I am in the stage of researching agency management systems as well and most of the vets have recommended Hawksoft or QQ evolutions for a middle of the road with lots of value systems.

    Where in Florida are you at?
     
  3. Guest
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    Guest Guest

    Quomation is good and cheap.

    I personally dont think you need a management system for a while when you start off new. just an unneeded added expense, drop that money into more advertising,
     
  4. infoe
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    infoe Guru

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    RBA, siaa does'nt ask you to have an ams when you start? If you don't start with one and get one when your 500 households in would you have to manually input that information from the customers?

    I see what your saying especially if your starting off scratch, I could see why it would be wise to start without one but man I'd rather get used to it from the beginning then try to get used to it later type of deal.
     
  5. Guest
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    Guest Guest

    infoe, nope, SIAA does not require a management system NOR a quickrater!

    SIAA doesnt tell you how to run your business.

    I just used a excel spreadsheet for a while, write a policy, write the last name, the company name and the policy number. There is ALOT less service work on the IA side.

    no, the carriers will all do nightly downloads, so when you get a mgment system, it will/should update itself
     
  6. AgencyEquity
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    AgencyEquity Super Genius

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    Should a new agency go with one of the larger vendors? First of all, I would say an agency should always plan to get a system it plans to keep indefinitely. Will circumstances change and require change in systems? Yes, but with advance planning, you can minimize this. If an agency is looking to add producers, it should keep that in mind when purchasing a system.

    The larger, more expensive systems have huge capabilities and can add all the branch offices an agency may acquire, along with hundreds if not thousands of producers. These systems are flexible and are able meet the extensive needs of these larger agency organizations. They do nearly everything, including:

     Client Management
     Carrier Management
     Vendor Management
     Premium Finance Company Management
     Electronic Document Filing
     Accounting
     Invoicing
     Task Management
     Acord Forms
     Certificates
     Management Reports
     Producer Commissions
     Workflows
     Real-Time carrier access
     Real-Time rating on carrier’s platform
     Policy Data Download
     Integrated Email
     Instant and Text Messaging

    With the fast-changing and innovative world of technology, the list of capabilities is constantly growing, including integration with other websites, social media, applications and phone systems. You should always inquire about the latest features of a system and evaluate if such features will benefit your agency.

    Besides the two major vendors, there are a number of medium-sized to smaller size vendors who have made headway in the marketplace due to the innovative features of their systems, including web-based systems, social media and client access. Some smaller vendors have been around for some time. Their systems are very affordable, but the capabilities and technology may fall short when compared to the newer systems. However, their technology may be more stable and offer lower-cost entry points and monthly fees.

    Be aware of the number of carriers and policies that a system can download. Newer vendors often introduce the product before they are able to configure all the possible downloads, while an established vendor has been downloading for years and has been able to add nearly all available carrier download options. Without these downloads, your agency staff will have to manually input all the policy information. While you certainly may have to do this for certain policy types and carriers and on policies secured through a wholesaler, minimizing this function is important for a number of reasons. Inputting the data into your system instantly is very important, especially when serving an account. Also, using staffing for data can be costly, and input errors do happen. Before purchasing a system, make sure to see a current list of the carriers and policy types that the system is set up to download.

    Management Systems have trended towards hosted systems in the last 10 years and continue to go in this direction. However, there still systems that sell in-house systems. In more recent years, many of the newly developed hosted systems have been web-based, yet you will still see systems hosted on Citrix or other similar platforms. The best thing about hosted systems is that you can access them from anywhere, not just in your office. You can access them on your laptop while meeting with a client, and some newer systems allow access on a mobile device.
    While I feel that a hosted system is truly the way to go in the future, security is a valid concern. Cost is typically not an issue either way. Keep in mind that if you do not get a hosted system, you are responsible for backing up and managing the system, including updates.
     
  7. Guest
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    Guest Guest

    Agent Equity just loves to hear himself talk.......
     
  8. infoe
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    infoe Guru

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    Wow agencyequity great post...thanks..I came to get the majority of my understanding from what you described in your post searching and reading countless threads on agency management systems. I'm sure if I were already IA and had a management system this would seem rudimentary looking from the outside in, one can only assume that a management system does and what in a sense does not do.

    Thanks for that post,
     
  9. Bertolinoins
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    Bertolinoins Guru

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    I use QQ Evolution and I have been happy with it for the most part. The value is great and we have had very few issues with them. AMS360 is an amazing system but it also has a price tag that is staggering for most start ups. If I were starting from scratch right now I would look at QQ and Hawksoft.
     
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