I wonder if you did the app over the phone and uploaded it to the paramed so the paramed is getting the client signature while doing the paramed would that constitute f2f?
I tried that with one carrier, and they told me to get in the car, drive to the applicant's house and ask all the questions and they would call the client back to verify that I did, and they did.
They weren't fooling around either, I felt like a little kid the way they handled me on this case, but the way they looked at it, they cut me a break.
They could have cancelled the app and told the client that I was an asshole.