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Clients who leave a med sup for an MA have a right to go back to that MA as long as it is within 12 months (and their first time in an MA and so on). The carrier that I was with last enrollment period (big carrier, affiliated with a senior citizen lobbying group) was never able to give a clear answer to the question of whether they could go back anytime within 12 months or whether it still had to be within the AEP and not more than 12 months. The support line folks insisted that it still had to be AEP (please do not tell me it depends on who you talk to and whether they are a supervisor and so on. I rattled far more cages than any agent should have to. They are confused and worthless as tits on a nun at all levels).
However, the regional/territory sales manager type insisted that it could be anytime. In other words, a client enrolls in a MA in December but in June they decide they just want to go back to the med supp for no other reason other than that is what they want. Can do they that or do they need to wait until the next AEP. As an aside, I assume that if it an MAPD that they would have to pick up a PDP plan when they dropped the med supp but could drop that at the next AEP, yes/no?
Could someone slap me around a little and give me the right answer to these questions- ideally citing the source of their understanding.
Thanks.
Winter
However, the regional/territory sales manager type insisted that it could be anytime. In other words, a client enrolls in a MA in December but in June they decide they just want to go back to the med supp for no other reason other than that is what they want. Can do they that or do they need to wait until the next AEP. As an aside, I assume that if it an MAPD that they would have to pick up a PDP plan when they dropped the med supp but could drop that at the next AEP, yes/no?
Could someone slap me around a little and give me the right answer to these questions- ideally citing the source of their understanding.
Thanks.
Winter