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We also run benefits for our employees through Gusto.
Booooooooo (lol)
As someone who champions independent agents, I would have expected you to use an experienced independent group benefits agent.
I've run across a lot of groups who's benefits are with the payroll company... and they are usually not nearly as good as they could be.
And any pitch about things being more "streamlined" because it's under one roof is mostly BS. They can pick up the phone and talk to a different company just as easy as they can pick up the phone and talk to a different department within the same building. They are not all in the same room and it certainly not the same person or even computer system doing everything.
It's hard to be a master of all trades. And even though they often have experts working within those departments. The big decisions about the carriers they represent and the quality of product, is often made at the top level and not the department level among the experts. It might not be true for Gusto, but that is my experience after working in group benefits for a decade.
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