I do the same thing. To begin with, I always have “permission to contact”- never cold call. So the people who are returning “request for information” cards must be looking for something potentially better. I always make changes for the better. If I can’t- I leave it alone. This is legal. Interfering with a disenrollment is not legal. I don’t make the rules- CMS does - and the rule is very clearly stated every year in AHIP training. If I am wrong, please show me the CMS rule that states it- but it’s not there. I wish it was. I also know there are many inappropriate changes being made. I also want to protect my book of business. Everybody does. It does look like CMS is requiring carriers to beef up their surveillance of inappropriate and illegal agent activity- and are requiring them to report it to CMS. I’m just looking for answers to the problem that are CMS approved.
You obviously work leads . Tell me how you’re going to call a lead and get that lead to sign an soa and make an appt for 48 hrs later ? You’ll get stood up 90% of the time ? Tell me how you’re going to fight call centers in 2024 that don’t have get an soa on inbound calls? Every single call will be coded inbound . The call centers will be lieing and cheating like crazy . As far as contacting future disenrollments “ they contacted me “ . I only try to save future disenrollments if they’ve been a client over a yr .You are correct in one thing . We don’t know how non compliance punishment changes as carriers must sent the most serious to keep track . My friend recruits . He has an agent that got 4 very serious complaints in 6 weeks were the clients “ had no idea the agent signed them up”. All he got was written warning . Will that be grounds for termination if cms see’s next yr . Also if cms gets involved in punishment next yr will getting terminated with one company cause you to lose all mapd contracts ? We don’t know these answers
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