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Client preference aside, if they are in C-shares for over 5 years... then it's an unsuitable share class and they should've been in A-shares from the start, or be in a wrap/advisory platform instead. Comparable fees, but difference in advisor fiduciary vs suitability duty.
This is not true. I run FINRAS fund analyzer on all transactions and the two share classes are almost dead even at 10 years. 20 years plus the A pulls away but not so much up to that point.