California Commissioner Warns Insurers About Auto Insurance Consumer Complaints

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California Insurance Commissioner Ricardo Lara issued an official notice to insurers regarding consumers who have been reporting issues obtaining auto insurance coverage.
The California Department of Insurance continues to receive numerous complaints from consumers who have been having issues obtaining auto insurance coverage, according to an announcement of the notice.
These alleged passive-aggressive tactics by insurance companies to slow down drivers’ access to coverage are unacceptable, dangerous, and will not be tolerated,” Lara said in a statement. “I am taking action today to ensure these insurance companies are acting according to the law and giving drivers the coverage they are paying for at the rate they qualify for. We will continue to monitor the situation and take any and all steps necessary to protect California consumers.”
The consumer complaints that the CDI received were regarding waiting periods, questionnaires, and other practices instituted by auto insurers the department believes could be in violation of existing California law, including various provisions of Proposition 103, resulting in barriers for otherwise qualified drivers to secure and maintain auto insurance.

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