Client Admits to Having Stent on Delivery

[Agentguy5]

Ok, just wanted to throw this one out to the Peanut Gallery!

I have an agent that goes to do a delivery... The client is approved Standard with 5 Star...

The client has a moment of clarity and blurts out that they forgot to mention the Stent that was placed in his heart last year...

I know what my agent did...

What would you do?

 

[Newby]

I would cancel the 5-star graded and rewrite him with 100% 1st day coverage with American Memorial.

As his upline you should already know that one.

Unless there are other health concerns you haven't talked about.

 

[jacobtn]

Ok, just wanted to throw this one out to the Peanut Gallery!

I have an agent that goes to do a delivery... The client is approved Standard with 5 Star...

The client has a moment of clarity and blurts out that they forgot to mention the Stent that was placed in his heart last year...

I know what my agent did...

What would you do?

When you say standard do you mean preferred? They don't have a standard, they have 1st day preferred and graded.

 

[Jerard]

I know what my agent did...

Soooo...what did he do? Enquiring minds want to know....

As far as what I would do...I'd call underwriting and let them know. Other than not doing that, the agent is faultless if the client lied.

 

[pcbinsurance]

He's not faultless if the client told him upon policy delivery.

 

[Jerard]

He's not faultless if the client told him upon policy delivery.

But not before. What the agent does after he found out is what the discussion is about (hey, I'm a poet). If he does nothing and let's the policy remain in place then he has fault after the fact. If he informs underwriting then he remains faultless since he is being honest with the company. If he rewrites him to another company including the stent and then notakes the 5-Star then that's another way to fix it and still remain faultless.

You can't blame an agent for the client lying but you can if the agent never fixes the lie.

 

[pcbinsurance]

Ah yes, sorry if I misunderstood you originally!

 

[Jerard]

Ah yes, sorry if I misunderstood you originally!

I'm used to it...my ex did it on an hourly basis.

 

[Agentguy5]

Soooo...what did he do? Enquiring minds want to know....

As far as what I would do...I'd call underwriting and let them know. Other than not doing that, the agent is faultless if the client lied.

Ok, here's where it gets good...

The client said there was NO heart attack and no CHF

He was having discomfort in his stomach and chest, went to get a check up and the Dr said, let's check out your heart and ended up giving him a stent..

soo, according to the client, he answered ALL the questions correctly...

and

My agent agreed being clear that as long as there was NO heart attack or heart failure, that he was covered under his 5 Star policy...

 

[jdeasy]

Ok, here's where it gets good...

The client said there was NO heart attack and no CHF

He was having discomfort in his stomach and chest, went to get a check up and the Dr said, let's check out your heart and ended up giving him a stent..

soo, according to the client, he answered ALL the questions correctly...

and

My agent agreed being clear that as long as there was NO heart attack or heart failure, that he was covered under his 5 Star policy...

The agent is wrong because the 5 Star application clearly asks "vascular stent placement" in the last 12 months? That's a decline with them if yes. Actually, it's do not submit. Of course since not finding out until after the application was submitted the agent wasn't wrong there.

The only thing to do now is to withdraw the application. I can guarantee you that calling 5 Star and telling them what happened will get the same response from them as I just stated.