InsuranceGuy29
Guru
- 812
No. Nobody wants to talk to computers, and computers aren't retaining clients. As soon as I call somewhere and I'm talking to a chatbot, I immediately tell it to transfer me to a real person. Most people are the same way. Those things never solve what I need solved, and they cannot give nuanced advice or service. When people are going on Medicare, they ask their family and friends for help and who to go to. Like a live actual person. Their friends and family then tell them to come to us. Most people are not calling these companies directly, and most people don't want to deal with strangers on the phone that they don't know and trust. Especially not one directly from an insurance company.
