Degree of Honor??

It sounds like they were sold face to face by a lady. I had the client pretty pissed off because I suggested it had a two year waiting period. The client origional had western southern policies for her and her husban, They were both replaced about a year ago with DOH. The slient suggested to me she had a lot of cash value in her old policies because they are over ten years old. She claims she never got any cash back at all and thought it had to be applied to the new policy.

What she needs is a thoughful caring agent to get her things in order. I need to get her hooked up with a LH rep.
 
It sounds like they were sold face to face by a lady. I had the client pretty pissed off because I suggested it had a two year waiting period. The client origional had western southern policies for her and her husban, They were both replaced about a year ago with DOH. The slient suggested to me she had a lot of cash value in her old policies because they are over ten years old. She claims she never got any cash back at all and thought it had to be applied to the new policy.

What she needs is a thoughful caring agent to get her things in order. I need to get her hooked up with a LH rep.

The website says they were founded in 1886 so they have been around awhile. They sell UL, Immediate Benefit WL and a ROP WL. Perhaps they sold her a UL and dumped the cv from the old polices into it.
 
The website says they were founded in 1886 so they have been around awhile. They sell UL, Immediate Benefit WL and a ROP WL. Perhaps they sold her a UL and dumped the cv from the old polices into it.


Their home page says they were incorporated in 1998. So which is it? 1998 or 1886?
 
When I called them with the client to determine the cash and RPU values, they said they couldn't speak to either of us. They said it was a funeral trust, therefore would require a signed, notarized form before they could release the values by mail. The client was furious (she was paying the premiums and they wouldn't release info to her) so she stopped payment on the draft.

They called her back a week later and conserved it.
 
When I called them with the client to determine the cash and RPU values, they said they couldn't speak to either of us. They said it was a funeral trust, therefore would require a signed, notarized form before they could release the values by mail. The client was furious (she was paying the premiums and they wouldn't release info to her) so she stopped payment on the draft.

They called her back a week later and conserved it.

That's kind of their gimmick is that they have a funeral trust set up that people can assign their policy to. A funeral trust would NOT prevent them from giving values to the owner over the phone. They were apparently just being difficult. It WILL prevent them from ever giving her the cash value. It can only go RPU.
 
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