I have had those calls, can't handle it that way in my small community where the way I treat people makes it around and pay dividends.
I did have to refuse "service" to a few clients described, at the end or already enrolled and now wanting answers and access. I gave them the phone number to the company, explained that we were swamped and that our time is for those that have enrolled through our office.
I did have to refuse "service" to a few clients described, at the end or already enrolled and now wanting answers and access. I gave them the phone number to the company, explained that we were swamped and that our time is for those that have enrolled through our office.