Experiences with Safeco Claims

JCK818

Guru
100+ Post Club
Have you guys had any bad experiences with SAFECO claims? I've been selling it for about 2 years and never had any problems, but I'm hearing from other agents they are a nightmare.
 
They use a lot of Independent adjusters and in those cases they tend to not understand the policy which creates issued durring the claims process. If its covered they will pay and they are good for it, however dont expect it to run smooth or quickly. They are slow slow slow on property claims. Dont know the auto.
 
I've only had one really bad experience with Safeco. It was an auto claim that sadly involved my own grandfather. Figures, the one that is a family member is the one they botch every which way possible... Other than that I am pleased with their typical response.

Now, their ITV estimators are a whole different issue.
 
Had them for 2 years- they are the second largest company we write with. No issues so far with claims.
 
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