I submitted an app to UHC on Friday (I'm in SC) and it was pended because UHC couldn't verify the DSNP level. We (the client and I) had called Medicaid prior to writing the app and they verbally confirmed the client's level. I thought UHC could/would do the same but apparently not. UHC tells me that they've sent a letter to the client, but I'd like to expedite the process. Does anyone have any experience with Healthy Connections (Medicaid in SC)? Can my client create an online account with them and download a verification letter?