Telesales314
Expert
- 75
The disagreement was about their customer service. Several agents are saying there's no debate that they have excellent customer service. We were saying their hold times indicate otherwise.
-----I will officially move my stance to 'its debatable' lol.
----If you are not contracted with them or calling in for general info on your policy--poor wait times (your experience)
---If you are contracted with them or are calling in to report a death/cancel/etc---good wait times (my experience)
As far as contracting with them, I said their underwriting is nothing special and agents who place everyone with AmAm will end up unnecessarily writing lots of graded and ROP policies.
-----I don't disagree with you on those points. I wouldn't recommend writing ONLY them., since there are a lot of niches that they will bump to ROP/Graded. You obviously want to avoid waiting periods and get day-1 plans as much as possible.
-----For 'nothing special' underwriting, I think that is fair honestly, there are niches that they wont take level. But on the flipside, I don't find their level plans terribly restrictive either.
Their niche is low tobacco rates, but a price buster, like KSKJ, makes replacing them easy (even with smokers).
----I see your point, but in a lot of my states KSKJ isnt even available, and they aren't taking new agent now, so even though I would like to try them out, I cant.
-----Honestly my policies are not replaced that often since I switched to multiple carriers. If they are, it it is usually niches that I didn't have day 1 coverage, but the new company does. But I am trying limit the missing niches so that becomes less likely. My clients are much more likely to fall off due to insufficient funds or something like that, rarely replacement.
---That is also assuming the price busters can get in the door/on the phone. Obviously there are serial mailer/callers, but for a lot of people 'once you find it, you can stop looking' (not sure if that is a real phrase or just something my uncle used to say lol).
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