Follow-up Calls Not Returned

[yabadabadoo1026]

Of course I don't expect call backs from those prospecting unless they may have an interest and I know leaving a message is generally after having first make several attemts to speak verbally

But its sure chafes me when those I had sat with face to face but had to "think about it" won't return repeated calls to follow-up. Obviously they arent interested but just feel it so rude and inconsiderate of them after spending time with them. I hate to let those " ignore him till he goes away" types win by my going away without a definitive "not interested"

Know its a waste of time continually calling them when they obviously have no interest but I'm inclined to make a pest of myself with progressingly more unfriendly messages when they do this-----I'm not interested in maintaining goodwill after repeated no returned calls from these rude people. You think leaving a message saying your just going to stop by since getting no call backs might get a response finally.

How do others deal with such rudeness---just walk away and waste no more time or just move-on or what????

 

[Crabcake Johnny]

Leave one message. Anything after 1 message is a waste of time. Move onto the next prospect.

 

[theinsuranceman]

The prospect is call ID-ing your number. Dial *69, wait for dial tone, then dial the prospect's number. Your number shows up as "unknown" on their caller ID. They may be more apt to answer the phone. Then you can tell them you were making one more call to them before their file is closed. Now you will find out if they are interested or not.

 

[Crabcake Johnny]

Let me ask you something; if you're trying to dodge someone do you think if they called you with no caller ID it would work?

This is old-school "call until they buy or die" 1950's BS that doesn't work anymore.

 

[Frank Stastny]

You are dealing with the public. They are rude, crude and socially unacceptable.

It is neither worth my time or energy to communicate with them any further. I just tell myself that "Time wounds all heels". And it really does, might take a while and I may not witness it but it will happen.

 

[YouGotMyMoney]

How do others deal with such rudeness---just walk away and waste more time or just move-on or what????

I think this may be somewhat dependent on your sales cycle and the kind of prospect , you know....Internet leads/Self-Employed/Someone who called you first....etc.

Let's say you are talking about shared internet leads for a sec.....

"Burn your Bridges"

I think the stats are that 70-90% of the people who, want to think about it, will not answer your call.

I say close em, hard/soft, whatever you have to do, to get them to hang up on you or do the app.

Bottom line, they are still going to buy insurance, maybe just not from you.

Ever call back a lead who said they needed to think about it? And get them back on the line, to hear they had gotten a plan through another agent?

If you don't close them, you just made it that much easier for the next guy in line to get your commission.

Remember anything other than "Yes, I will take it" just means....

"You haven't sold me-------Yet"


Don't be afraid to get down and dirty, not all sales end up in a nice little bow, sometimes it get's messy.

And for those of you who are thinking:

"Well, why piss someone off who might call you back?"

I say the number of people you will close, by not giving into the "Let me " stall, will far out weigh any bebacks you get.

 

[LGilmore]

Well, Mark it certainly is one way to do it.

There's alot of ways to go about it.

Try to be a professional, cause you never know when being an ASS will come back to bite you in the ASS.

Call, leave a message. Email. Call a week later. Then email once a month.

There could be a hundred reasons they haven't returned the call and not all of them are because they're trying to dodge you. Try not to be offended or hurt, it's not like it's your mom's not calling back. We aren't a high priority person in alot of people's lives.

 

[Guest]

You are dealing with the public. They are rude, crude and socially unacceptable.

Frank, how can you say that when you've been on this board as long as I have. You want "rude, crude, etc."... look at some of the agents here!!

Why don't prospects call back? Sometimes agents and salespeople get... what they give.

 

[Charpress]

I don't do this enough myself, but you have to deal with "I want to think about it" when it is first uttered since it is indeed a blowoff.

I know the inclination is to say "Of course. This is a big decision and you should spend some time thinking about it."

But if you have set this up right, you should be able to say "Ok, but what exactly is there to think about? Because apparently I didn't explain something right. Or maybe you have some misgiving that we need to look at further." Or, "While you are thinking about it, why don't we start a free health survey in motion in case there is some problem we don't know about that would make my suggestion impossible."

I don't know, the responses are endless -just whatever fits your personality and the situation.

The bottom line is that if we all agree that "I want to think about" is the big kiss off, then nothing much is lost pressing the issue while there is a chance of resurrecting things rather than waiting for the phone call that is never returned.

 

[arnguy]

I like dialing that *69----oops, I had something else in mind!