FormFire Application

Discussion in 'Employee Benefits Forum' started by ABC, Sep 2, 2011.

  1. ABC
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    ABC Well-Known Member

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    I have been using this software application.

    I tell ya what getting groups to complete the online application takes longer than paper.


    Anyone have suggestion on how to speed up employees to complete these?
     
    Last edited: Sep 6, 2011
  2. stuy119
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    stuy119 Well-Known Member

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    re: FormFire

    I've never used this. It looks interesting, but I have no idea how to get someone to fill out this app quicker than a paper app. Filling out a paper app has timing implications, since someone is likely coming to pick it up at a certain time.

    How much does this cost? Is it as beneficial as it looks? I need to get a demo from them ...
     
  3. JosephDeacon
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    JosephDeacon Well-Known Member

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    re: FormFire

    We also just subscribed to their service. We have gone into two of our groups and the response has been positive. We just started the process with one group and we have 6/38 completed after one day. We will see how it works. The group gave their EE's a deadline.

    It also has features where you can see who has completed the questions, who has started but not finished, and who has not even started so they can communicate with the EE's who need to complete.

    I'm a fan so far. Do a demo with them.
     
  4. ABC
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    ABC Well-Known Member

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    re: FormFire

    I am unable to get blue collar groups to complete them.
     
  5. JosephDeacon
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    JosephDeacon Well-Known Member

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    re: FormFire

    ABC - I am definitely concerned about this and can see this being an issue. I do think that it will be a good way to get in front of new, white collar groups. HR/employees hate filling out forms, and then you have to go back and 40-50% of them are incomplete. The time saved justifies the cost for me.
     
  6. peterja
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    peterja New Member

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    Re: FormFire


    ABC,
    I see this post is from a few months ago. If you're still needing assistance you can email me at [email protected] and we can set up time to discuss.

    Thanks.

    Peter Analore
    Director of Operations
    FormFire
    - - - - - - - - - - - - - - - - - -

    Hi Stuy119.

    I would love to demo our product for you and show you the benefits of FormFire. You can email me at [email protected] and we can set up a time to talk.

    Thanks.

    Peter Analore
    Director of Operations
    FormFire
     
    Last edited: Oct 18, 2011
  7. ABC
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    ABC Well-Known Member

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    Re: FormFire

    Peter,
    I appreciate the post but I am already using your service.

    Blue Collar groups with limited access to online are very reluctant to use the online app.



     
  8. teddaniels
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    teddaniels New Member

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    Re: FormFire

    We have been using FormFire for just over a year now and I cannot lie we have encountered and continue to deal with a number of challenges. Our agency primarily works in the small group market 2-50 employees with a handfull between 51 and 300. We went to FormFire to address the following objectives: 1. prescreening RFP's on carrier apps, so information was more accurate than using our company prescreen form 2. elimination of completing paper apps once decisions are made 3. efficiency in shopping renewals so we wouldnt have to complete "new" paper questionnaires, employees could just update FormFire. In the end our expectation was to create more efficiency in our office, eliminate the need of chasing missing information on paper apps, and create a system that was easier on employers. Our challenges are as follows: 1. Like the other agent post we have difficulty getting most groups to complete it in a timely manner....especially blue collar 2. Many of the carriers forms we sell are not loaded in the FormFire software and despite efforts working with FormFire to get them loaded....we still a year later are not able to sell a group and have FormFire populate all the carrier apps we need. (It does complete the medical carriers we use....ancillary plans are where the problems lie). 3. We shop groups 3 months in advance of renewal as a rule. As a result, when we sell the case, carriers keep requiring us to get employees to redate their FormFire applications so we either have to print them and have them signed, or begin chasing them again to go back into FormFire. 4. Employees complete FormFire when we shop the group but then at enrollment of the group they may change their election (usually done with a spreadsheet from employer or through our Zywave election tool) which then conflicts with the FormFire app. (This is not a MAJOR problem, just an added step) 5. Finally, when employees complete FormFire and it populates an application (lets say Blue Cross for example) and they elect medical, dental and vision, FormFire automatically populates those 3 products on the app. This is fine except when you place the dental or vision with a different carrier. In this situation the Medical carrier is confused that it has apps with dental and vision elected, so apparently the software cant allow you to stipulate the right coverage to the right carrier when the case is sold.

    Look, we really like FormFire and plan to continue using it, but it has not been the pancea that I had hoped for. It traded several inefficiencies for a new set of inefficiencies so it is our hope to speak with other agents using it to see what they are doing to overcome these challenges. I am open to FormFire to respond, but I dont need "feel good" canned answers....I need practical, tested and proven systems processes used by agents to overcome our issues. SORRY for the long post.



     
  9. ABC
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    ABC Well-Known Member

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    I have come to the conclusion that some groups are better off using paper. I allow the group to decide which direction they want to go.
     
  10. leevena
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    leevena Well-Known Member

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    A couple of possible solutions, depending on the situation. You can always designate a computer at the office, sometimes it may mean that you need to make a laptop available. Have a call center function/a person as backup for call in help.

    I personally like the use of a designated computer at the employer. According to the US Census Bureau 2012, household internet usuage in and outside of the home is 80%. I don't buy the argument from employers that they have significant amounts of people without internet access.
     

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