Harassment

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GetInsurance

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Michigan
What is considered harassment? A woman filled out a quote form on my site after finding me on her own. I contacted her and wasted an hour (question after question) educating her on health insurance for her to tell me at the end of the conversation that her best friend is an agent and she's going to use them for the plan I told her about. Great, I wasn't rude, told her if her friend was not able to help her that I could and gave her my contact info. I called today (it's been 2 weeks since) to see if she got what she wanted from her friend and she went crazy saying I'm harassing her and she's reporting me to the DOI for all the emails and phone calls. Literally screaming at the top of her lungs so that she couldn't hear me telling her to chill the f*ck out. She received a total of 3 emails from me in that timespan (norvax auto) and I just removed her from the auto-responder. Should I be worried at all?
 
No. Crazy people are crazy people. No worries. Just keep what ever paperwork you developed and notes. I keep a "crazy person" file just in case. In this business, notes, documents are both helpful and hurtful, but important.

So note the date she went off, and discontinue contact after that.
 
I wouldn't worry about it or lose any sleep over it. Never had someone say to me what she said to you. Big bag of wind.
 
What LGilmore said is good....also as a side note you can hang up the phone and continue the conversation like you would really like to....thanks for spending an hour on my toll free line using me as your agents resource only to go to your no knowledge no good friend and if the 3 emails I sent you was bothering you why didn't you just respond and tell me your not interested....and quit wasting my time.....Every now and then this makes you feel good....Also did you ask her up front who she had been dealing with on this issue...why come to you if she has a friend that sells this.
 
Yes Norway I asked that question and got the best answer ever. Her friend was in Las Vegas for the weekend and wouldn't be back for a couple more days.
 
You did nothing wrong, she came to you for your knowledge. All you did was follow up with a potential client! If you didnt do that, then you would last very long in any business right? I think it was put best a few messages up, and thats that crazy people are just crazy and every once in a while we unfortunately run into them.
 
GetInsurance said:
What is considered harassment? A woman filled out a quote form on my site after finding me on her own. I contacted her and wasted an hour (question after question) educating her on health insurance for her to tell me at the end of the conversation that her best friend is an agent and she's going to use them for the plan I told her about. Great, I wasn't rude, told her if her friend was not able to help her that I could and gave her my contact info. I called today (it's been 2 weeks since) to see if she got what she wanted from her friend and she went crazy saying I'm harassing her and she's reporting me to the DOI for all the emails and phone calls. Literally screaming at the top of her lungs so that she couldn't hear me telling her to chill the f*ck out. She received a total of 3 emails from me in that timespan (norvax auto) and I just removed her from the auto-responder. Should I be worried at all?
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Look for the small signs. Allegedly her best friend is an agent but she is coming to you? First of all, she has no friends. Second of all she is bipolar.
 
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