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Former agent is not playing nice, BUT if a backdate cancellation is being requested, most companies need a dec page to go beyond 7 days.
If a customer doesn't send something on the day of the cancellation, I personally require a dec page as a CYA in case my agency gets audited by home office or by the state insurance dept.
If a customer doesn't send something on the day of the cancellation, I personally require a dec page as a CYA in case my agency gets audited by home office or by the state insurance dept.