How Do You Stand Out?

[VolAgent]

For those who are actively calling leads, how do you stand out and get your calls answered? Are there any tips you want to share?

I always hear agents complain about how hard it is to get people on the phone, and I completely understand. The robocalls are crazy to the point that I just about won't answer a call from a number I don't recognize. If I'm expecting a call I might make an exception.

So what are you doing to stand out and get your calls answered or returned?

 

[NSRH]

Use a local area code. If they don't answer, immediately call back.

Do this a number of times through the week at different times.

If working internet leads, call around the time they put in the inquiry.

 

[DigitalBGA.com]

Text (automated by your crm) ahead of the call saying you will be calling from xyz caller ID. Starts more conversations.

 

[suranceman]

Text (automated by your crm) ahead of the call saying you will be calling from xyz caller ID. Starts more conversations.

Can you text ahead of time at any hour, or are texts bound by TCPA calling hours restrictions too?

 

[Life Hawk]

For those who are actively calling leads, how do you stand out and get your calls answered? Are there any tips you want to share?

I always hear agents complain about how hard it is to get people on the phone, and I completely understand. The robocalls are crazy to the point that I just about won't answer a call from a number I don't recognize. If I'm expecting a call I might make an exception.

So what are you doing to stand out and get your calls answered or returned?

I show up at their house and tell them to answer their phone...

... just kidding... I still go to their house ... sign them up... and then tell then to answer my calls.

Think about it... who really wants to answer the phone and talk to someone they don't know.

 

[NSRH]

Can you text ahead of time at any hour, or are texts bound by TCPA calling hours restrictions too?

If you are going to text, a compliance officer would ask to look at the verbiage of your opt in lead first.

 

[suranceman]

If you are going to text, a compliance officer would ask to look at the verbiage of your opt in lead first.

Ok, lets assume the opt in language is good to go, could you text outside of TCPA calling hours.

For example, if someone responded to a facebook ad at 1 am. Could you have your system auto text them at that hour?

 

[DigitalBGA.com]

Can you text ahead of time at any hour, or are texts bound by TCPA calling hours restrictions too?

Any good CRM with a call queue will have this built in. We use Velocify, it has call/text time zone hard starts/stops where it will not call/text before 8:30am or after 8:30pm...all automated. That is the key: automation.

 

[suranceman]

Any good CRM with a call queue will have this built in. We use Velocify, it has call/text time zone hard starts/stops where it will not call/text before 8:30am or after 8:30pm...all automated. That is the key: automation.

Ok so you cannot text outside of tcpa calling hours. Is that correct?

 

[DigitalBGA.com]

Ok so you cannot text outside of tcpa calling hours. Is that correct?

Correct, and it's just rude!