Question On Aetna producer world BOB

[DonP]

Aetna bob is crap . It shows all your inactives forever . Is there anyway to only show your actives or do you have to go threw excel deleteing all inactives before downloading to your crm?

 

[Yagents]

I know, such a PITA after you hit 20,000 applications

 

[GoPokes]

It's almost as if aetna doesnt care about agents ability to manage their business. Wouldn't it be crazy if aetna looked at what their competitors were doing, and replicated/improved it? Such a dumb business concept.

 

[DonP]

It's almost as if aetna doesnt care about agents ability to manage their business. Wouldn't it be crazy if aetna looked at what their competitors were doing, and replicated/improved it? Such a dumb business concept.

There whole agent site a damm joke . They use an excel spreadsheet for there Bob . Humana has the best and United second. Aetna the agent called him order a clients medical card online more call for it . The member must call or be on the line. I can't tell you how many 100's of times I pull up the cards on the portals , take a pic and text to the client then press a button to order new card

 

[GoPokes]

There whole agent site a damm joke . They use an excel spreadsheet for there Bob . Humana has the best and United second. Aetna the agent called him order a clients medical card online more call for it . The member must call or be on the line. I can't tell you how many 100's of times I pull up the cards on the portals , take a pic and text to the client then press a button to order new card

I couldn't agree more. It is disappointing. I would love to spread business around more. This week Ive already had two aetna mapd members ask for help with a replacement card....

Yay! I get to make a few long phone calls, whereas with a different carrier I can just click a few buttons.... if aetna would get on board, it would save us all time and energy.