How to cancel Marketplace policy

axeman462

Guru
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3,100
Florida
I have a customer that recently went on Medicare, back in July.
He never cancelled his ACA Florida Blue Marketplace policy. And today got a bill for $1,950.

He called Florida blue to explain he's on Medicare and to cancel it, but they told him they cannot. He needs to call "The Marketplace".

His agent that sold him the policy is long gone.

How do we go about cancelling the policy for him? How do we get a hold of this "Marketplace"?
 
I have a customer that recently went on Medicare, back in July.
He never cancelled his ACA Florida Blue Marketplace policy. And today got a bill for $1,950.

He called Florida blue to explain he's on Medicare and to cancel it, but they told him they cannot. He needs to call "The Marketplace".

His agent that sold him the policy is long gone.

How do we go about cancelling the policy for him? How do we get a hold of this "Marketplace"?
1. Just don't pay the bill, and it will retroactively cancel after 30 or 90 days of non payment (if getting aptc)

2. He can call MP at 800 318 2596 and ask to submit a ticket for retro cancellation
 
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