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Or, they could take out a policy with Foresters and get that letter done for free.I believe LegalShield services offers letter-writing services from their member-attorneys. @Cornelius could probably tell you more about that.
Edit: I thought you were asking because you personally were in a situation. Anyway, don't you have back-office people that might be able to figure it out and use their own attorneys to get the company to fess up?