There are times where I don't offer certain companies because I don't think the customer should be with the "lower quality" (for lack of better terms) insurance carriers, but there are also times, when I don't offer my preferred carriers. In your case, if you know someone is shopping solely on price, give them the lower price option, along with the other, explain how you've seen the second company handle claims, and thats the one you recommend, then let them choose. I do this quite a bit, and most of the time, they take the better price, but there are times they want quality. If you know they aren't so price sensitive, don't even bring up the other company.
