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Consumer Joe watching TV, sees our Commercial, like it, dials the phone # on screen.
Call comes into Jill our level one CSR - Jill pre-screens Joe and decides to live transfer Joe to our licensed agent Tom . . .
Here's what I need and can't find. I don't want Jill to put Joe on hold while getting Jill gets Tom on the line.
I need it seemless. Anybody know?
Call comes into Jill our level one CSR - Jill pre-screens Joe and decides to live transfer Joe to our licensed agent Tom . . .
Here's what I need and can't find. I don't want Jill to put Joe on hold while getting Jill gets Tom on the line.
I need it seemless. Anybody know?