jensing0406
Super Genius
- 216
*Ring *ring *Ring
Client: "Hello?"
ME: "<Clients Name>" (If it's the spouse I'll say to the spouse, "Hey <spouse name> is <person who filled out the card> there?" If they ask me, "Who's this?" This is Josh getting back to them.
Client: "yes"
Me: "<clients name> this is Josh calling with the benefits center right here in <city in which they live>, getting back to you about that "2019 Benefit Information for <state> citizens post card you sent back recently requesting the free information regarding the low cost, state regulated life insurance program to cover you funeral expense. Do you remember filling out that card?
Client: "yes"
If they say no, I say, "At the top it said 'Benefit Information for <State> citizens you may qualify for a state regulated life insurance program to cover you funeral expenses even if you have been turned down before etc etc. You signed it put down that you were <age they put down> (then move onto next part)
Me: "My job is real simple <client name> I get 100 of these a week here in <city they live> I have to respond to. My job is to get you the free information and see what you qualify as far as the program goes. I just want to confirm that you put down here that you were <age they put> and your spouse is <age of spouse> (if there is no spouse ,don't bring up spouse) is that correct? And you are still at <address on lead> is that correct? (You're trying to get them to start saying yes a lot and be agreeable with you) I'm going to be on <street> tomorrow (or whenever you're trying to book). Do you have any doctor's appointments tomorrow or what time do you get out of work. (Find out the times they will be home). Is there any reason you won't be home at <time you want to set>?
Once they commit to a time, "Perfect I'll see you at <time set> and I'll be driving up in a <describe your car>. See you at <time set again> have a good evening.
*While you're talking on the phone you are speaking slowly enough so they can understand you but fast enough so they can't really get a word in. Remember the mindset is that you are telling them that you are coming over and you just want to confirm that they are going to be there.
Client: "Hello?"
ME: "<Clients Name>" (If it's the spouse I'll say to the spouse, "Hey <spouse name> is <person who filled out the card> there?" If they ask me, "Who's this?" This is Josh getting back to them.
Client: "yes"
Me: "<clients name> this is Josh calling with the benefits center right here in <city in which they live>, getting back to you about that "2019 Benefit Information for <state> citizens post card you sent back recently requesting the free information regarding the low cost, state regulated life insurance program to cover you funeral expense. Do you remember filling out that card?
Client: "yes"
If they say no, I say, "At the top it said 'Benefit Information for <State> citizens you may qualify for a state regulated life insurance program to cover you funeral expenses even if you have been turned down before etc etc. You signed it put down that you were <age they put down> (then move onto next part)
Me: "My job is real simple <client name> I get 100 of these a week here in <city they live> I have to respond to. My job is to get you the free information and see what you qualify as far as the program goes. I just want to confirm that you put down here that you were <age they put> and your spouse is <age of spouse> (if there is no spouse ,don't bring up spouse) is that correct? And you are still at <address on lead> is that correct? (You're trying to get them to start saying yes a lot and be agreeable with you) I'm going to be on <street> tomorrow (or whenever you're trying to book). Do you have any doctor's appointments tomorrow or what time do you get out of work. (Find out the times they will be home). Is there any reason you won't be home at <time you want to set>?
Once they commit to a time, "Perfect I'll see you at <time set> and I'll be driving up in a <describe your car>. See you at <time set again> have a good evening.
*While you're talking on the phone you are speaking slowly enough so they can understand you but fast enough so they can't really get a word in. Remember the mindset is that you are telling them that you are coming over and you just want to confirm that they are going to be there.
