Hello Everyone, I have a home insurance policy with Country Financial. They just sent a renewal for the next term and they raised our premium by 30% (AZ). We never had any claims – clean history. There was no explanation to why our premium was raised. Initially, I assumed it was a mistake. I contacted our agent, and after 3 emails he still did not give me any explanation. His first reply was an offer to reduce new premium by 20% if we add auto insurance. I don’t like the way this agent responded to my inquiry and I don’t trust that this person will have our best interest in mind if anything ever happens, (hopefully, never). I dealt with him before - I asked to forward proof of guaranteed replacement to our bank who wanted to have our home insured at the purchase price. Honestly, his attitude raised some red flags at that time, but I thought that maybe he just had a bad day. Apparently, every day is a bad day for him . I would like our file to be transferred to a different agent who works for Country. Preferably one, who works in a different office. I do not want to deal with our current agent anymore – there is absolutely no hope to fix our relationship. Is it possible to switch to a different office? How do I proceed? Who do I contact? Can I contact a new office and ask them to take my file over? Will a new agent get any % ? I understand no one wants to work for free. I just want to know why they raised the premium and I want someone at least to pretend that he/she cares about their clients. I cannot guarantee that I will stay with Country, (it depends on why the premium was raised and if a new agent will be better), but I want to give a company another chance before switching. I hope the agent I currently have is not the face of the company (though he did mention how successful he was… good for him, I guess ) I can get lower rate with different insurance companies. Liberty Mutual is one of them. The deal is Country is the only one offering true guaranteed replacement. I know some companies cap it at 20% or 25%, supposedly, Country does not (well, according to our agent). I do not know if they stand behind their policy and I never had any documents from them clearly outlining it, but I don’t think an insurance agent would lie about things like these. Thank you for your help.