Keeps Hanging Up On Me!

[GoCubsGo]

Call a client yesterday to give her an update on her ap. First call I said hi Cindy, real friendly like we have been friends for ever. Explained that I was calling about the insurance application we did. She tells me she doesn't need any insurance and hangs up. Tried a few more time, hangs up every time.

Let it go until today. Maybe she's having a bad day but I get the same thing today. Her sister was with when I took the ap so the third time I called I YELLED, don't hang up or I'm telling your sister.

She was like, what? I explained and she remembered and said she was hoping to hear from me. Really? Too funny.

She lives in an apartment with the security buzzer. I was thinking if I can't get through on the phone I probably wouldn't get through at the door. Or if I ran into her, she's blind. How would I delivery the policy? I should have gotten her sister's phone number. Been hung up on before but never for this many tries. Anyone else run into this?

 

[Agentguy5]

Yep, I get a lot of Cuccoo clients too... I'd mail it out and send it with a nice letter congratulating her for being approved... yadda yadda... and keep my fingers crossed...

 

[somarco]

I have a client like that. Schizophrenic and other issues. Originally everything coordinated through her sister (in another state) who made sure she would know I was calling, who I was and why I was calling.

Sold the plan (Medigap). Policy issued. Called 2 months later as a follow up. She had no idea who I was. Told me to never call again or she would call the police.

 

[xrac]

I have a client like that. Schizophrenic and other issues. Originally everything coordinated through her sister (in another state) who made sure she would know I was calling, who I was and why I was calling.

Sold the plan (Medigap). Policy issued. Called 2 months later as a follow up. She had no idea who I was. Told me to never call again or she would call the police.

Oh the joys of the seniors market!

 

[Norwayguy]

I have a client like that. Schizophrenic and other issues. Originally everything coordinated through her sister (in another state) who made sure she would know I was calling, who I was and why I was calling.

Sold the plan (Medigap). Policy issued. Called 2 months later as a follow up. She had no idea who I was. Told me to never call again or she would call the police.

If she has an issue I am sure she will find you...Otherwise I would cut a letter stating you will follow her wishes and cash that commission check.