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I assume these are internet leads. I can't help but wonder if some of your contracted agents are buying leads from the same source putting you in competition with them.
With better technology, you could be writing business out from under your contracted agents.
Please let us know why I'm wrong.
Rick
Ask any of our agents across the country if they make more or less working with us. And, ask them whether we have worked the same case. Tie goes to broker, and we are all fishing in a verrry large pond. It happens every so often that there is crossover and we bow out. Most of my internet based independent guys are on my system FREE of charge.