- 15,041
I have a death claim with them at the moment. Its been 3 months and nothing, just got a letter this week saying the hospitals aren't wanting to send them the documents they are looking for so now they are asking the beneficiary to get the records for them, EXCUSE ME!??!?!?
"Your father died and now we need you to do all the legwork if you wanna get paid"....horrible!
It was within the contestable period, but every piece I submit with them takes FOREVER to get issued, have to refax stuff constantly and answer emails about info on the apps.
What do you want them to do if the provider will not send medical records?