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Commissions add to the premium in its simplest form. But in an advanced form they do not, because the service that agents provide must come from somewhere. NAIC commissioners have been complaining that it would triple the work load of their complaint departments to handle the problems that agents have been resolving.
I agree that the NAIC doesn't want to hear crybaby agents. So... Talk to the NAIC in the way they want to hear it. Tell them that we lower their workload. Tell them that we represent the consumer and are consumer advocates. Tell them that we are INDEPENDENT and not tied to any particular insurer. Tell them that we are a voice for the small business and the family. Tell them that we are much more efficient than salaried staff at the insurer's home office. Tell them that we keep insurance companies honest by not selling products that don't meet the "smell test". Sheeeez, why am I telling you this. You already know this. Too bad Rockefeller doesn't.
AMEN! You ought to run for office!