On Hold for 2 Hours with Genworth Today

[yankee466]

Would anyone care to share any stories about successfully getting Genworth to actually approve someone and correctly mail out a LTC policy with the new Flex 2 product. Could care less about old AARP plans personally.

I have not sent them a ton of business, but lets just say it has generally been a FUBAR scenario for every one submitted.

Pretty much gone back to MOO/UOO while they still have decent rates.

Status reporting is not a problem if there is an actual status.

 

[Mr_Ed]

Would anyone care to share any stories about successfully getting Genworth to actually approve someone and correctly mail out a LTC policy with the new Flex 2 product. Could care less about old AARP plans personally.

I have not sent them a ton of business, but lets just say it has generally been a FUBAR scenario for every one submitted.

Pretty much gone back to MOO/UOO while they still have decent rates.

Status reporting is not a problem if there is an actual status.

they've worked through most of their problems.
i expect their service levels to be back to normal by the end of sept.

 

[yankee466]

they've worked through most of their problems.
i expect their service levels to be back to normal by the end of sept.

That is what they tell you when you call to complain.

 

[TriciaS]

they've worked through most of their problems.
i expect their service levels to be back to normal by the end of sept

Of what year??

 

[csalter]

Would anyone care to share any stories about successfully getting Genworth to actually approve someone and correctly mail out a LTC policy with the new Flex 2 product. Could care less about old AARP plans personally.

I have not sent them a ton of business, but lets just say it has generally been a FUBAR scenario for every one submitted.

Pretty much gone back to MOO/UOO while they still have decent rates.

Status reporting is not a problem if there is an actual status.

Have Genworth's policies gone up significantly from what they were before?

 

[yankee466]

Of what year??

Sounds like maybe you are experiencing what I have been.

----------

Have Genworth's policies gone up significantly from what they were before?

Couples rates are similar and decent compared to the prior Flex plan (not AARP).....female rates, when applying alone, are of course lots higher.

 

[TriciaS]

Sounds like maybe you are experiencing what I have been.

----------


Its a laugh or cry situation! (or drink)

 

[ltcadviser]

Things are getting back to normal with Genworth. I do not worry about it, really. I have a lot in underwriting with them. As long as they approve it all I am satisfied.

 

[TriciaS]

Does any one know off hand what paramed company GNW is using (here in Georgia best) for the face to face, blood urine for LTC?

It is apparently different than who they use for phone interview or LTC assessment.

ExamOne/Portamedic/EMSI/Univita?

I am having client issues....and getting GNW to answer the phone is of course impossible.

Thanks

They are using Exam One, Portamedic & EMSI, BUT if the client is over age 60, it is Exam One because they are the ones that do the cognitive test. so of course, Exam One is behind as well.

 

[Arthur Rudnick]

Problems with Genworth?
Why would you say that?

Just received an approval today (8/30) on an app submitted on 4/15.

Isn't 4 1/2 months a normal time frame? And, this has nothing to do with waiting for an APS either. This app was lost in outer space during their April/May meltdown.