Rollout of new website and social media program has begun to increase our online quote requests considerably. One issue we're also seeing is the re-connect issue with online shoppers, my staff is missing quite often on connection to gather additional info. Wondering if any here have dealt with that in an effective way. Our carriers are mostly regionals who do not participate with comparative raters so using the ezlynz quote engine is not an option. Considering having our web designers create a quick quote form that requires more time and info. I'm thinking that this will sort out the tire kickers from the real prospects. Just a thought at this point.
Would enjoy hearing others thoughts on solving this situation.
Would enjoy hearing others thoughts on solving this situation.