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How many personal lines carriers does your agency have? I think we have too many as I lose track of benefits to certain companies and requirements. I'm trying to find the happy medium. Maybe we need some sales training?
When I had my agency, I used 5 personal lines markers the the most. If a risk does not fit in any of the 4 or 5 markets, it's probably not a good risk to have. Also those that don't fit are the far and few between, does an agent really want to spend 1 hour extra everytime they get that difficult client, then have an E&O claim because they didn't understand how that carriers coverages work? I like to know the markets I have and not play amatuer on the markets I don't have. Let alone these accounts will be a tax to your agency in a number of different ways. I should also say, have at least one market that targets the high value and high networth clients, more if your agency is in such demographic area.
You also have to consider your loss ratio bonuses too. If you are writing with 20 companies and not focusing on 2-3 of your preferred companies you may be giving up some substantial income.