SARs

DonP said:
Humana or 1000 other call centers it really doesn’t matter . Call centers going wild in Aug .I expect call center vol nationwide up 5 fold over last yr .
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They’ve had a hard enough time answering the call bursts in past years. Calls aren’t spread out evenly because people like to call in the middle of the day. Now there are fewer call centers and fewer call center agents because of it. They’ll flip the easily misled callers and continue their slow demise into eventual bankruptcy.
 
Chazm said:
No big deductibles here. None that I’ve seen at least.

I don’t write humana? I’d say 25% of my clients have humana. Probably 50% on UHC.
My clients have UHC for their network, not for the $1k in dental that is now being reduced to 2 cleanings. So, it’s going from $1k to around $300.

I never said my clients are different or that AEP will be a breeze. AEP is always a PITA because I spend my time retaining my clients by talking to as many as I can. This AEP they will all ask why their plan got worse and I’ll explain that every plan got worse. Do you want more dental and move to a crappy network plan?

I’m pretty sure most of my uhc clients stay put. I’ll have to move all of my Aetna orlando clients. Maybe 25 of them.
I haven’t seen Humana or Fl blue yet so I don’t know about those clients.

I have two set of MAPD clients. Ones that wanted the biggest part b refund. And the ones who wanted a big network.
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I've always considered you a forum buddy until now.

A Cubs avatar?

Payback's a bitch. :goofy:
 
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